New Delhi · Shiva Market Pitampura · local service
A Complete Nightmare – Think Twice Before Buying This has been one of the most frustrating and exhausting purchasing experiences I have ever had. I am writing this review only because I don't want anyone else to go through what I experienced. In April 2026, the installer sent by the vendor left my wall panel installation incomplete. Before leaving, he assured me that he would return the very next day to finish the job. He never came back. Despite repeated follow-ups, I was left with an unfinished installation and no meaningful support. The vendor's after-sales service, in my experience, was extremely disappointing. I was repeatedly asked to pay transportation charges, and commitments that were made during the process were not fulfilled. Instead of receiving help, I was left to deal with the consequences on my own. My interactions with the vendor were unpleasant, and I felt I was spoken to in an unprofessional and disrespectful manner. The incomplete work put me in a helpless position. Since the installation had already been started, other installers knew I had no real choice and quoted 2–3 times the normal installation cost. I had no option but to pay an additional ₹2,000–₹3,000 just to complete the installation. My total expenditure reached around ₹32,000 because of this entire ordeal. The financial loss was significant, but the stress, wasted time, broken commitments, and complete lack of accountability were even worse. I expected a professional service after spending so much money. Instead, I was left chasing people, paying extra, and dealing with an unfinished project that should never have become my responsibility. I am sharing my personal experience so that others can make an informed decision. Before spending your hard-earned money, carefully evaluate the vendor's installation service, after-sales support, and commitment to customers. Based on what I experienced, I cannot recommend them.
Worst experience ever. Stay away from Suresh & Co Timber Traders (Shop No. 36, Madhuban Chowk, Shiva Market, Pitampura). This has been one of the most disappointing purchases we've ever made. We were quoted one price, but after placing the order, we were charged a higher amount. The wall panels delivered were of poor quality and not what was promised. We paid around ₹32,000, yet the work was never completed. The installer arranged by the shop, Shakeel Saifi, left the installation unfinished and never returned. We had no choice but to hire another carpenter and spend more money to complete the job. When we contacted the owner, Vaibhav Attri, to resolve these issues, instead of taking responsibility, he behaved rudely and refused to provide proper support. Before taking the payment, everything sounded perfect. After receiving the money, the attitude completely changed, and customer service became non-existent. Based on our experience, we strongly advise people to avoid this shop. Please don't rely only on their promises. Get everything in writing, verify the quality before making payment, and be cautious about any installation commitments. Our experience was extremely frustrating, time-consuming, and costly. We regret choosing this shop and would never recommend it to anyone. FRAUD