Lenskart

I purchased eyeglasses from Lenskart in November 2025. Several months later I received a call from a number linked to a WhatsApp Business profile showing a verified badge, claiming my glasses were eligible for a free exchange. The caller asked me to share an OTP I had just received from Lenskart. Because the call referenced a real purchase and the WhatsApp profile appeared verified, I believed it was genuine and shared the OTP. After the call, I checked my Lenskart account and found three exchange requests — one for my own eyeglasses and two for eyewear recently purchased for my wife. The replacement products listed eye powers that didn't match either of us. These requests were not initiated by me, yet they progressed through Lenskart's system: Approved → Out for Delivery → Delivered. I reported this to Lenskart customer care. I was initially told the exchanges must have been created by me. After I pointed out the mismatched prescriptions, I was told a complaint would be filed and resolved by 2 September 2026, but I was not given a complaint or reference number at that time. I followed up several days later and was told the matter was still being investigated. As of now, I have not received a clear explanation of how these unauthorized exchange requests were created in my account, or a final resolution. I'm sharing this so others are aware: never read an OTP aloud to an incoming caller, even if the call references a real purchase and even if the WhatsApp profile shows a verified badge — neither of those confirms that the specific action being requested is one you actually authorized. I'll update this review once Lenskart provides a resolution.