Uttarakhand · Tehri · hotels travel
We stayed at DLS Tehri Resort, Chamba from 20th June to 24th June and booked 3 rooms. Honestly, I would like to share my genuine experience. The property is very beautiful with scenic surroundings and good potential. However, the service needs major improvement. The biggest issue we faced was extremely slow service. Whenever we ordered food, first the sabji would arrive and then we had to wait almost 30 minutes for rotis. This happened daily during our stay. Even for basic requirements like drinking water, delivery sometimes took 2–3 hours. The swimming pool experience was also inconvenient. There is no lift access and guests have to use stairs for almost 2 floors to reach the pool area, which is very difficult for kids and elderly people. We also waited nearly 2 hours for the pool to be cleaned before we could use it. Another challenge is that the dining area is located quite far from the rooms, requiring a 5–6 minute walk each time for meals. Overall, the property is beautiful, but it appears that the staff strength is not sufficient to manage guest services efficiently. With better staffing and faster service, this resort could offer a much better experience.
I had a very disappointing experience at DLS Tehri Club Resort. Unfortunately, the property did not live up to the expectations set by its website. The rooms had an unpleasant smell upon arrival, which made the stay uncomfortable. Basic hygiene and guest amenities were lacking, including the unavailability of essential sanitary items. The staff also appeared to be inadequately trained, resulting in poor coordination and an overall unsatisfactory guest experience. Room service was significantly delayed, even for basic requests, and the pool area was untidy and not well maintained. Another major disappointment was the absence of the advertised game zone. It was one of the reasons we chose this resort, but no such facility was available despite being mentioned on the website. Overall, the resort needs considerable improvement in cleanliness, staff training, service efficiency, and ensuring that the amenities advertised online are actually available. I hope the management takes this feedback seriously and makes the necessary improvements for future guests.