Suresh & Co Timber Traders
New Delhi · 26 Jul
A Complete Nightmare – Think Twice Before Buying
This has been one of the most frustrating and exhausting purchasing experiences I have ever had. I am writing this review only because I don't want anyone else to go through what I experienced.
In April 2026, the installer sent by the vendor left my wall panel installation incomplete. Before leaving, he assured me that he would return the very next day to finish the job. He never came back. Despite repeated follow-ups, I was left with an unfinished installation and no meaningful support.
The vendor's after-sales service, in my experience, was extremely disappointing. I was repeatedly asked to pay transportation charges, and commitments that were made during the process were not fulfilled. Instead of receiving help, I was left to deal with the consequences on my own. My interactions with the vendor were unpleasant, and I felt I was spoken to in an unprofessional and disrespectful manner.
The incomplete work put me in a helpless position. Since the installation had already been started, other installers knew I had no real choice and quoted 2–3 times the normal installation cost. I had no option but to pay an additional ₹2,000–₹3,000 just to complete the installation. My total expenditure reached around ₹32,000 because of this entire ordeal.
The financial loss was significant, but the stress, wasted time, broken commitments, and complete lack of accountability were even worse. I expected a professional service after spending so much money. Instead, I was left chasing people, paying extra, and dealing with an unfinished project that should never have become my responsibility.
I am sharing my personal experience so that others can make an informed decision. Before spending your hard-earned money, carefully evaluate the vendor's installation service, after-sales support, and commitment to customers. Based on what I experienced, I cannot recommend them.
