In accordance with the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Complaints are acknowledged within 24 hours and resolved within 15 days, as required under the IT Rules, 2021.
Anyone — including businesses that have been reviewed — may file a complaint regarding: content that is defamatory, false, or misleading; reviews posted in bad faith or by competitors; content that violates your privacy or intellectual property; impersonation; obscene or unlawful content; or any violation of our Terms of Service.
Email the Grievance Officer with: (1) your name and contact details; (2) the exact link (URL) of the content you are complaining about; (3) a clear description of the issue; and (4) any supporting documents. If you are a business disputing a specific review, you can also use the built-in Dispute option on your claimed entity page, which routes directly to our moderation team.
Your complaint is acknowledged within 24 hours with a ticket reference. A human moderator examines the content, the reviewer's transaction proof (if any), and your submission. We may remove content, add a note, request more information, or explain why the content stays. You will receive our decision within 15 days. All moderation actions are recorded in an immutable audit log.
AsliReview exists to protect consumers from fraud. Genuine negative experiences, expressed truthfully, are lawful and will not be removed merely because a business dislikes them. Equally, provably false or malicious content has no place here and will be removed. Our commitment is to fairness for both sides.